Everyone knows that you want your salespeople in front of customers, and not doing paperwork. Students can support the sales process by handling reporting, expense tracking and sending marketing materials and samples to clients . Look through some of the activities below to get ideas on how Cristo Rey students can start making a difference.
Customer Call Audit and Analytics: Extract customer call data from client system, build a report to summarize and analyze data. Analyze subset of customer service calls, document conversation and wait time and determine reason for customer call and/or why an agent transferred customer to a different department.
Business Partners with students working performing the above listed responsibilities: Advanced Group, Barilla, Discover Financial Services, Nutrien, Takeda, Woodland Foods, W.W. Grainger. References available upon request.