Everyone knows that you want your salespeople in front of customers, and not doing paperwork. Students can support the sales process by handling reporting, expense tracking and sending marketing materials and samples to clients . Look through some of the activities below to get ideas on how Cristo Rey students can start making a difference.
Sales Reporting: Work with sales team to gather data, design report and generate reports on regular basis (weekly, monthly). Modify report design, as needed, to best serve client sales team.
Customer Call Audit and Analytics: Extract customer call data from client system, build a report to summarize and analyze data. Analyze subset of customer service calls, document conversation and wait time and determine reason for customer call and/or why an agent transferred customer to a different department.
Corporations where CRSM students have preformed the above-listed responsibilities: Advanced Group, Barilla, Discover Financial Services, Nutrien, Takeda, Woodland Foods, W.W. Grainger. References available upon request.