Customer Service Typical Responsibilities

You would be amazed at how much our students can help improve office efficiencies –  polite, eager to learn, and bilingual are all assets they can bring.  Look through some of the activities below to get ideas on how Cristo Rey students can start supporting your office today.
Front Desk Coverage

Opening Procedures: Check drop box, county money left in box, check voicemails.

Business hours coverage: Help customers understand bills and receive payments, primarily cash.  Work with customers in English and Spanish to ensure resolution to their questions.

Receptionist

Telephone and Visitors: Answer phones promptly and in a welcoming manner – assist callers in reaching the appropriate person to address their needs.  Greet any person entering client site and direct to the appropriate person.

Cashier/Customer Contact

Work as cashier at client retail business; interact with customers with focus on client business commitment to high level of customer satisfaction.

Service Desk

Open domestic/international service tickets.

Interact with customers via email regarding quotes and courtesy calls for warranty service resolved with shipping a replacement part.

As a Junior he has continued to deliver high quality results for the team. He’s established himself as the team’s expert on call listening and tying it into the customer experience.

– Supervisor, Customer Service and Engagement, Financial Services Firm

CWSP Staff

Tom Arens

CWSP Coordinator
CWSP
Phone: 847-714-3343

Giselle Baca

CWSP Coordinator
CWSP
Phone: 224-637-9563

Lori Bell

CWSP Coordinator | Operations Lead
CWSP
Phone: 847-477-2601

Marcelino Hernandez

CWSP Transportation Coordinator
CWSP
Phone: 847-344-7273

Mari-Lou Menezes

IVC Volunteer
CWSP

Keith Schoeneberger

IVC Volunteer
CWSP

Brian Weinberg

Director, Corporate Work Study Program
CWSP
Phone: 224-219-9724 ext. 254

Dulce Zariñana

CWSP Coordinator
CWSP
Phone: (847) 445-1673

CWSP News

Business Partner Spotlight: First Insurance Funding

Business Partner Spotlight: First Insurance Funding

First Insurance Funding (A Wintrust Company) has been a Corporate Work Study Partner of CRSM since 2007. Currently, First Insurance employs five Cristo Rey St. Martin students, four in Office Services, and one in the Marketing Department. Our Corporate Work Study...

Lunch & Learn: CRSM Alumni Discuss Their Post-High School Journeys

Lunch & Learn: CRSM Alumni Discuss Their Post-High School Journeys

It wasn’t that long ago that Stephanie Salazar, CRSM ’14; Dominican University ‘18 and Josh Washington, CRSM ’17; Loyola University Chicago ’21, were high school students contemplating their futures. Fast forward to 2024 and you will find Josh working at Discover...